You Can't Use This Feature Right Now. If you are on campus, feel free to come to the Reference Desk on the first floor of Hunter Library. locations are closed at this time). For self-service options and to learn more about specific services provided by Information As students transition to online courses, additional resources are available online through the Writing and Learning Commons, Math Tutoring Center, Mentoring and Persistence to Success, Advising Center, IT Help Desk, Hunter Library and more. COVID-19 modified operational hours listed below . An online help desk guiding users to solve routine and common problems by their own and pinpointing the right contact person directly, if needed, is the major measure sought-after in the component, replacing the traditional solutions limited only to physical contacts with available technical support staff. Services & Technology, please browse the Service Catalog or dial 610-436-3350 to speak Call the Help Desk 828.227.7487 local 866.928.7487 toll free 7:30am – 6:30pm Eastern M-F (270) 745-7000 . Wcupa.edu The IS&T Help Desk/ResNet is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119 and Brandywine Hall 003 (both physical locations are closed at this time). Unfortunately this position has been closed but you can search our 76 open jobs by clicking here. Help DeskInformation Services & Technology delivers and supports university-wide connectivity This service provides WCU Faculty and Staff with consultative support in the purchasing and/or acquisition of software to be used by WCU faculty, staff, or students on WCU-owned computers. Find West Chester University on Linked In! Find resources to assist you at info.wcu.edu/online Charge for this Service. technology. The Technology Help Desk is located on the second floor of the University Computing Center building. technical support. WCU’s experience with other ITSM software applications was varied. Thanks for your interest in the WCU Campus IT Help Desk Technician position. Wireless. Western Carolina University Maps ... Students and faculty who would like to use ArcGIS should contact the Coulter Faculty Commons or the IT Help Desk to inquire about accessing GIS software. Related Information. Are you confusing the letter "l" with the number "1"? West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. As students transition to online courses, additional resources are available online through the Writing and Learning Commons, Math Tutoring Center, Mentoring and Persistence to Success, Advising Center, IT Help Desk, Hunter Library and more. The purpose of an ITSM tool is to log, assign and track technical support requests. Alternatively, you may have mistakenly bookmarked the web login form instead of the actual web site you wanted to bookmark or used a link created by somebody else who made the same mistake. hardware, software, and system support such as Office 365, myWCU and D2L at West Chester Contact the IT Help Desk Monday-Friday, 7:30 a.m – 6:30 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service http://ithelp.wcu.edu Visit the Technology Commons Beginning April 6, 2020 we will return to our normal hours of operation, 7:30am-6:30pm. Access IT services that support your teaching, Students and faculty who would like to use ArcGIS should contact the Coulter Faculty Commons or the IT Help Desk to … Are you confusing the letter "O" with the number "0"? Making It Easier to Get IT Help at WCU. Local: 828.227.7487 | Toll-free: 866.928.7487 You may be seeing this page because you used the Back button while browsing a secure web site or application. The Help Desk manager is responsible for managing all emergency messages distributed by t h e IT Help Desk to campus. WCU IS&T Help Desk. Please contact the WCU IT Help Desk at ithelp@email.wcu.edu or (828) 227-7487. 24/7 phone support - During regular business hours, we provide full-service phone support. Campus Phones. When you graduate, your Office 365 subscription through WCU ends upon graduation. Facebook. Most of WCU research software agreements limit our ability to install research software on students' personal computers. Chat. We have friendly and experienced people waiting to help you with your research during reference hours. Give us a call. Username. Tech Fee funded computer devices for student use across teaching and learning spaces, Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, link. At Western Carolina University, we view our admissions process as our opportunity to build the community that defines our institution. For a full list of upcoming streams: orientation.wcu.edu. Chat Online . -- Applicants receive information on claiming their WCUid approximately one week after they submit their application to Western Carolina University. We look for people eager to explore and ready to redefine success. Knowledge Base . Learn More, Let us help your technology work for you. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. IT Self-Help Portal; Parents Login. Contact WCU. This stream is designed for incoming students and families but all are welcome to join! If you have any trouble, contact the IT Help Desk or visit us at the Technology Commons on the ground floor of Hunter Library. You Can't Use This Feature Right Now. Recommended Student Computer Configuration. Looking Learn More, Get connected, find computer resources, and support your academic journey with reliable Connect live online. ... Set up your WCU Account, find computer requirements and discounts, get help requesting transcripts - Learn More . An online help desk guiding users to solve routine and common problems by their own and pinpointing the right contact person directly, if needed, is the major measure sought-after in the component, replacing the traditional solutions limited only to physical contacts with available technical support staff. residence halls, remote sites & satellite campuses. There is no charge DNS (Domain Name System) hosting services . 828.227.7211 West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. To access Sexual Assault Prevention for Undergraduates: Please refer to the original instructions you received from your school or organization. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. The information below will help you as a current online student. Western Carolina University's Division of Information Technology empowers students, technology at WCU. You can also contact us by: Phone (828) 227-7465 or Toll-free: (866) 928-5424 during reference hours English. Thanks for your interest in the WCU Campus IT Help Desk Technician position. As a reminder, IT will never ask you to confirm account information, such … West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania.

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